Frequently Asked Questions

1. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and shipping costs vary by region. You can find detailed shipping information on our Shipping Policy page.

2. How long will my order take to arrive?

Orders are processed within 2–5 business days. Once shipped, delivery time depends on your location. Most orders arrive within 7–18 business days. Delays may occur due to customs or local courier conditions.

3. What is your return and refund policy?

We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resaleable condition.
Please note:

  • Return shipping costs are covered by the customer.

  • A 15% restocking fee will be deducted from the refund.

For details, visit our Refund Policy page.

4. Can I request a custom or bulk order?

Yes. We offer custom design services and wholesale partnerships for teahouses, studios, hotels, and boutiques.
Please contact us at info@linglonggallery.com with your project details or inquiry.

5. Are your products handmade?

Many of our items are handmade by artisans using traditional techniques. As such, slight variations in color, texture, glaze, or form are natural and intentional — they reflect the individuality of each piece.

Please note: These natural differences are not considered defects and do not qualify as valid reasons for return or refund.

6. I have a product idea. Can I share it with you?

Absolutely. We welcome ideas and inspirations from our customers.
If your idea is adopted, you may receive a special gift as a token of appreciation. Feel free to email us at info@linglonggallery.com.

7. How can I contact you for other questions?

You can reach us anytime at info@linglonggallery.com. We usually respond within 1–2 business days.